At Motek App, we are dedicated to safeguarding your data. We firmly believe in transparency, which is why we’re explaining how we collect, use, and protect your personal information. And rest assured—we never sell your data. Never have, never will.

1. Who is responsible

Motek App is a cutting-edge guest management platform for hotels and hostels, designed to enhance your guest experience with seamless online check-ins, a paperless process, and all-digital services.

2. Data we collect

To provide you with a smooth and efficient experience, we collect the following personal data:

• Contact Data: Name, email, phone number (if provided).
• Payment Detail: Payment method information and credit card details, securely stored.
• Reservation Details: History, dates, rates, and personal preferences related to your bookings.

3. What do we use your data for

Your data is used for the following purposes:

• Booking Management: Processing and managing your reservations.
• Notifications: Sending you updates regarding reservation status, welcome emails, and check-in/check-out confirmations.
• Communication Assistance: Facilitating your communication with hotel staff and third-party providers.

4. Data Transfer

Motek App may transfer your personal data in specific situations:

• Hotels and service providers: For reservation processing and coordination of third-party services if requested.
• Third Party Technology Providers: For data storage, analysis, and app management.
• To Legal authorities: If required by law or to comply with legal processes.

By accepting this Privacy Notice, you consent to the transfer of your data to these third parties, both within and outside your country of residence, in compliance with applicable data protection laws.

5. Use of Cookies and Similar Technologies

We don’t use cookies or similar technologies. However, we do analyze app usage and track your progress during the online check-in process to improve your experience.

6. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this Privacy Notice or as required by law. Once the booking process is complete, we anonymize your personal data for statistical and analytical purposes. Data no longer needed is securely deleted.

7. Data Deletion

You can request the deletion of your personal data at any time by emailing hola@motekapp.com. We will delete your data in accordance with applicable laws, except when retention is required by law for legal, administrative, or security reasons.

8. Personal Data Security

We prioritize your privacy and employ robust security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction.

9. Contact

If you have any questions or concerns about this Privacy Notice or the processing of your personal data, feel free to contact us at hola@motekapp.com.