At Motek App, we are committed to protecting personal data and handling information responsibly, transparently, and securely. This Privacy Policy explains how we collect, use, store, share, and protect personal data when people use Motek App, interact with our website, communicate with us, or use services provided through our platform.

We do not sell personal data.

1. Who is responsible for your data

Motek App is responsible for the processing of personal data described in this Privacy Policy, in accordance with applicable law.

If you have questions or requests related to privacy or personal data, you may contact us at hola@motekapp.com.

2. Scope of this Privacy Policy

This Privacy Policy applies to personal data processed through:

• Motek App’s website;
• Motek App’s software, apps, dashboards, and digital tools;
• onboarding, support, sales, demos, and customer service communications;
• integrations, reports, analytics, and operational workflows managed through Motek App.

Depending on the context, Motek App may act either as the party responsible for personal data processing or as a service provider processing information on behalf of its customers.

3. Data we may collect

Depending on the service, relationship, and context, we may collect and process the following categories of personal data:

• Identification and Contact Information: Name, email address, phone number, business contact information, and similar details.
• Account and Access Information: Username, account preferences, authentication-related information, and technical identifiers associated with access and sessions.
• Transactional and Operational Information: Payment-related records, billing details, transaction references, purchase or service history, balances, reconciliation information, and records processed through the platform.
• Support and Communications: Messages sent through contact forms, email, chat, or support channels, including attachments or information voluntarily shared with us.
• Technical and Usage Information: IP address, browser type, device information, operating system, access logs, usage events, and interaction data related to the use of our website or platform.
• Information Processed on Behalf of Customers: When our customers use Motek App to manage their own operations, they may upload or provide personal data relating to their clients, staff, contractors, guests, patients, buyers, attendees, or other end users.

4. What do we use your data for

We may use personal data for the following purposes:

• Account Administration: Creating, managing, and maintaining user accounts and access to the platform.
• Service Delivery: Operating, maintaining, and improving the tools, features, and services provided through Motek App.
• Payments, Billing, and Reporting: Processing transactions, billing, reconciliations, operational summaries, analytics, and related administrative tasks.
• Customer Support: Responding to inquiries, incidents, implementation needs, and support requests.
• Service Communications: Sending important updates, security notices, operational messages, and service-related notifications.
• Security and Monitoring: Monitoring performance, stability, quality, and security of the platform and preventing misuse.
• Legal and Administrative Compliance: Complying with applicable legal, regulatory, contractual, tax, accounting, and security obligations.

5. Data sharing and transfers

Motek App may share personal data only when reasonably necessary for the purposes described above, including with:

• Technology Providers: Hosting, cloud, infrastructure, email, analytics, storage, communications, payment, and technical support providers.
• Professional Advisors: Accountants, auditors, consultants, or legal advisors when necessary.
• Authorities or Courts: When required by law, regulation, or legal process.
• Customers of Motek App: When the data was submitted or generated in connection with services provided on their behalf.

Some of our providers may process or store information in jurisdictions other than the one where the user is located. When this happens, we seek to use reasonable safeguards appropriate to the circumstances and applicable law.

6. Cookies and similar technologies

Our website and services may use cookies, log data, or similar technologies to maintain sessions, remember preferences, analyze usage, improve performance, and support security functions.

7. Data retention

We retain personal data only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, to provide the contracted services, to comply with applicable legal obligations, to resolve disputes, and to enforce agreements.

When appropriate, information may be deleted, blocked, or anonymized once it is no longer needed.

8. Data deletion and rights

You may request access, correction, deletion, cancellation, or objection regarding your personal data, where applicable under the law, by contacting hola@motekapp.com.

For security and legal compliance purposes, we may request information reasonably necessary to verify identity before processing such requests.

If Motek App processes personal data on behalf of one of its customers, the relevant request may need to be directed first to that customer, unless applicable law provides otherwise.

9. Personal data security

We implement reasonable administrative, technical, and organizational safeguards intended to protect personal data against unauthorized access, loss, misuse, alteration, disclosure, or destruction. However, no digital system can guarantee absolute security.

10. Minors

Motek App is not intended to knowingly collect personal data from minors without the authorization of a parent, guardian, or legally authorized representative when such authorization is required by law.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect legal, technical, or operational changes. The updated version will be published on this page with its effective date.

12. Contact

If you have any questions or concerns about this Privacy Policy or the processing of your personal data, feel free to contact us at hola@motekapp.com.